Dakshinanchal Vidyut Vitran Nigam Ltd.

Urja Bhavan, NH - 2 (Agra - Delhi Bypass Road), Sikandra, Agra - 282 007

Customer Care : 1800-180-3023

विद्युत् सम्बन्धी किसी भी समस्या के लिए कृपया टोल फ्री नंबर 1800-180-3023 पर कॉल करें                                       राष्ट्र हित में बिजली बचाये

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Er. Satyavir Singh Rathore

Managing Director
DVVNL, Agra

Contact No. : 2605699/2603738
Fax No. : 2601827/2605465
Email Id : dvvnlmd@gmail.com

108

To save a life.
To report a crime in progress.
To report a fire.


ELECTRICITY SUPPLY CODE, 2005 (3rd Amendment)

Vide Commissions Order dated 11th August 2005

The Electricity Supply Code 2005 (hereinafter called Code), enlists the obligations of the Licensee and consumers vis-Ã -vis each other and specifies the set of practices to provide efficient, cost-effective and consumer friendly service to the consumers. It interalia deals with the following: (a) Procedure for new connection and for enhancement or reduction of load. (b) Recovery of electricity charges and intervals for billing of electricity charges. (c) Disconnection, reconnection and restoration of supply of electricity. (d) Tampering, distress or damage to electrical plant, electric lines or meter. (e) Entry of distribution Licensee or any person acting on his behalf for disconnecting supply and removing the meter and / or for replacing, altering or maintaining electric lines or electrical plant or meter. (f) Practices relating to payment of bills, consumer metering and assessment of energy. (g) Standards of Performance for the Licensee; and (h) Procedure for redressal of consumer grievances.












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